Help Center

We want you to be happy with your Hape experienceโ€”every step of the way.

If something feels off or you're not sure about anything, just let us know.

We're here to helpโ€”quick, kind, and super helpful (just like our toys)! ๐ŸŽˆ

Canโ€™t find your answer below? No worries!
Our friendly toy experts are just a message or call away.

๐Ÿ“ž Mondayโ€“Friday, 9AMโ€“5PM CT
๐Ÿ“ง customercare@hapetoys.com | โ˜Ž๏ธ 800-661-4142

Contact Us

If you need help right away, just click the chat box below or click below " contact us" to send us an emailโ€”weโ€™ll get back to you as soon as we can!

Product Information

Where are Hape Toys Manufactured?

Are Hape Toys Safe?

How can Hape wooden toys be cleaned?

How do I get replacement parts for my Hape product?

Where can I find idea booklets?

Hape.com

How do I create an account?

How can I cancel my order?

What payments methods do you accept?

Can I place an order over the phone?

Why am I charge an international fee?

Shipping

When will my order ship?

Can I ship outside the Continental US?

What are the shipping costs?

How do I get free shipping?

How do I track my order?

What if my item arrives damaged?

I have received defective or incomplete item.

Returns

What is Hapeโ€™s Returns Policy?

I returned my items, when will I receive a refund?

Can I exchange a set purchased on toys.hape.com?

Can I return a Hape product purchased from elsewhere?

U.S Sales Tax

My organization is tax exempt, can I order?

Become a Retailer

How do I become a retailer of Hape Products?

Where can I get a Hape Catalogue?