Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to firstname.lastname@example.org.
- Product Information
- U.S Sales Tax
- Become a Retailer
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Hape toys are produced at our owned and operated factory located in Ningbo China, because we own and operate the factory it provides us complete control over all aspects of the manufacturing process from sourcing renewable resources to finished product inspection.
Hape uses only water-based nontoxic paints and lacquers in the production of our toys, they do not contain any heavy metals (lead) or other harmful chemicals. None of the products manufactured by Hape contain any of the chemicals listed in Proposition 65.
Formaldehyde is not added to any of the glues used in the manufacturing process and we meet or exceed the requirements of California Phase 2 & EPA TSCA Title VI compliance for formaldehyde.
Hape Products do not contain BPA or Phthalates.
Clean with a soft damp cloth – clean regularly by wiping down with damp cloth and allowing to air dry thoroughly
Do not immerse in water – soaking wooden toys in water may cause them to swell or deform
Do not apply Chemicals – do not use ethanol, bleach or other harsh chemicals when cleaning as it may lead to color fading or paint to flake or lift
Keep away from humidity – to avoid mould store wooden toys in a dry place, if toy is exposed to high humidity allow to air dry in a well ventilated area
Avoid direct sunlight – Do not expose to prolonged direct sunlight as it may cause the wood to crack
U.S Sales Tax
We only ship within the Continental United States and can ship to APO or FPO addresses.
We do not offer international shipping.
If your order is below $50, cost will be determined at checkout.
Hape offers free shipping at $50 minimum order.
Expedited Shipping – UPS
Sorry, we currently do not offer expedited shipping.
Become a Retailer
If you own a brick-and-mortar store, please contact email@example.com.
If you operate an online shopping site or distribute the products only through online platforms, please go to https://toymarket.hape.com/ to fill out our online application.