Hape Pull-Along Frog Family

Free standard shipping is available on orders of $50 or more within the contiguous United States. Orders are typically processed within 1 business day, Monday through Friday, excluding holidays.

After shipment, delivery typically takes 2–5 business days. Shipping charges for orders under $50 are calculated at checkout. Delivery times are estimates and may be affected by holidays, weather, carrier delays or destination.

You may return your product within 30 days of delivery, provided it is in resalable condition—new, unopened and in its original packaging.

We will refund the product purchase price, excluding original shipping and handling charges. Customers are responsible for return shipping, and we recommend using a trackable shipping method.

Please pack the product securely inside an outer shipping box. Do not attach shipping labels directly to the product’s retail/color box. Products that arrive damaged or with damaged retail packaging may not be eligible for a full refund.

For defective products, please do not use the standard returns process. Contact customercare@hapetoys.com for assistance.